1.1. These Terms and Conditions (“Terms”) apply when you purchase personal training services directly through KB Personal Training (“KBPT”). Please read them carefully before booking sessions, purchasing a package, or signing up to a subscription.
1.2. If you have any questions about these Terms or any KBPT services, please contact us using the details in section 2 below.
2.1. KBPT is operated by Fitness East Ltd (“we”, “us”, “our”).
2.1.1. Registered company name: Fitness East Ltd
2.1.2. Trading name(s): KB Personal Training / KBPT
2.1.3. Registered office address: 4th Floor, 4 Tabernacle Street, London, United Kingdom, EC2A 4LU
2.1.4. Company number: 07966081
2.1.5. Email: [email protected]
3.1. References to “writing” or “written” in these Terms include email communications.
4.1. KBPT operates as a personal training agency. We arrange, administer and support personal training services delivered by self-employed personal trainers (“Trainer” in the following clauses). This includes handling enquiries, consultations, trainer matching, customer support and payments.
4.2. As part of our agency process, KBPT carefully vets all Trainers before they join the KBPT team. Our onboarding process includes interviews, practical trade testing, qualification checks and verification of insurance documentation.
4.3. Once you have been matched with a Trainer following your enquiry and consultation, your Trainer will provide the personal training services to you directly. Trainers may be either:
4.3.1. private individuals (including sole traders) trading in their own name; or
4.3.2. trainers operating through their own limited companies.
4.4. KBPT acts as the agency arranging and administering the services provided by your Trainer. Unless we expressly state otherwise in writing, KBPT does not directly deliver personal training sessions.
4.5. This means:
4.5.1. KBPT provides agency and support services to you, including handling enquiries, consultations, matching you with a Trainer, taking payment and providing ongoing customer support.
4.5.2. Your Trainer is responsible for delivering your personal training session(s).
4.5.3. We will confirm who your Trainer is once you have been matched following your consultation and before your sessions begin.
4.6. Even though KBPT acts as an intermediary, consumer protection law can still apply to your booking and to the services KBPT provides to you. Nothing in these Terms affects your statutory rights.
5.1. These Terms are intended for individual consumers booking personal training services through KBPT. If you are enquiring or booking on behalf of a business, company or organisation, separate terms may apply and we ask that you contact KBPT before booking.
6.1. KBPT provides a personalised and bespoke matching service for personal training clients. Following your enquiry, a member of the KBPT team will arrange a consultation to discuss your goals, preferences, availability and training requirements before matching you with a suitable freelance Trainer.
6.2. Once a suitable Trainer has been identified, KBPT will send you written confirmation which will include:
6.2.1. the details of the training packages, subscription or ten-session block structure;
6.2.2. confirmation of your matched Trainer and relevant next steps;
6.2.3. pricing and payment information; and
6.2.4. a copy of these Terms.
6.3. Your Trainer will then contact you directly to arrange and confirm your first session.
6.4. Payment arrangements will be organised and administered by the KBPT team on behalf of your Trainer following confirmation of your first session and continuation of training services.
6.5. If, following your enquiry or consultation, KBPT does not believe that a suitable Trainer is available for your requirements at that time, we will let you know before any payment is requested or taken.
6.6. A binding contract is formed when KBPT sends you confirmation in writing.
7.1. KBPT will:
7.1.1. handle your enquiry and consultation process to better understand your goals, preferences, availability and training requirements;
7.1.2. carefully match you with a suitable Trainer based on your individual needs and the services requested;
7.1.3. organise and administer payments on behalf of your Trainer, including issuing payment confirmations where required;
7.2. Your Trainer will:
7.2.1. deliver your agreed training session(s) with reasonable care, skill and professionalism;
7.2.2. tailor sessions, where appropriate, to your disclosed goals, fitness level, experience, injuries, medical conditions or other relevant health information provided by you; and
7.2.3. comply with reasonable health, safety and professional standards relevant to the training environment, session location and type of training being delivered.
8.1. The pricing for your recommended training package, subscription or sessions will be confirmed to you during the consultation and matching process before any payment is requested. Unless stated otherwise, prices are inclusive of any applicable taxes.
8.2. Payments are collected and administered by KBPT on behalf of your Trainer as part of the agency and support services we provide.
8.3. KBPT retains an agreed agency administration fee for the administration, support and management services we provide, with the remaining balance paid to your Trainer under separate agreements between KBPT and the Trainer.
8.4. Depending on the service or package selected, payments may be made by:
8.4.1. bank transfer; or
8.4.2. direct debit.
8.5. KBPT will not take any additional payments or charges without your knowledge and consent.
9.1. Subscription Packages
9.1.1. Subscription package options and key features will be discussed with you during your consultation process and confirmed to you in writing before payment is arranged.
9.1.2. Direct debit payments are collected on the 1st of each month via GoCardless.
9.1.3. Subscription package options currently include:
9.1.3.1. 4 sessions per month;
9.1.3.2. 8 sessions per month; or
9.1.3.3. 12 sessions per month.
9.1.4. Sessions must be used within the calendar month in which they are billed unless otherwise agreed in writing by KBPT. Unused sessions cannot normally be rolled over into a future month.
9.1.5. The minimum term for subscription packages is 3 months.
9.1.6. Cancellation after the minimum term requires at least one full calendar months’ notice (see Section 11).
9.2. KBPT Lite (Direct Debit)
9.2.1. Direct debit payments are collected on the 1st of each month via GoCardless.
9.2.2. KBPT Lite includes a monthly workout plan, an accountability check-in call, and one personal training session (online or in-person), delivered by your matched Trainer.
9.2.3. All elements of the service should be used within the calendar month in which they are provided unless otherwise agreed in writing by KBPT. Unused services cannot normally be rolled over into a future month.
9.2.4. The minimum term for KBPT Lite is 3 months.
9.2.5. Cancellation after the minimum term requires at least one full calendar month’s notice (see Section 11).
10.1. If you are purchasing services as a consumer, you may have certain legal rights to cancel your agreement within 14 days of confirming your training package or subscription, without giving a reason.
10.2. To request cancellation, please contact KBPT in writing by emailing [email protected].
10.3. If you choose for training sessions or services to begin during the 14-day cancellation period and later decide to cancel, you may still be required to pay for any sessions or services already provided up to the cancellation date.
10.4. Where services have already been fully delivered during the cancellation period at your request, cancellation rights may no longer apply.
10.5. If you cancel under this section, KBPT will refund all payments received from you, less any amount due under clause 10.3, without undue delay and in any event within 14 days of being informed of your decision to cancel. Refunds will be made using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise.
11.1. KBPT subscription services have a minimum term of 3 months.
11.2. You may cancel your subscription by giving at least one full calendar month’s notice from the 1st day of the month. For example, if notice is given on 20th May, your subscription will remain active until 30 June and no further payment will be taken on 1 July, subject to the notice being received and processed in time.
11.3. To request cancellation, please email [email protected] from the email address linked to your account and include your full name together with the subscription service you wish to cancel. KBPT will confirm your cancellation request by email.
12.1. These session policies are designed to support fair scheduling, availability and planning for both clients and Trainers. They do not affect your statutory rights, including the rights referred to in Section 10 and your legal remedies where services are not provided with reasonable care and skill.
12.2. Clients must provide at least 24 hours’ notice to cancel or re-schedule a session. If less than 24 hours’ notice is given, the session will normally be treated as used and no credit or replacement session will be provided.
12.3. If your Trainer needs to cancel or re-schedule a session with less than 24 hours’ notice, your Trainer will arrange either:
12.3.1. a replacement session at no additional cost; or
12.3.2. a credit for the affected session to be used within the same package or subscription period, where applicable.
12.4. If you arrive late to a session, the session will still finish at the originally agreed time.
12.5. If your Trainer is running late, they will make reasonable efforts to inform you as soon as possible and will make up any lost time either during the same session or at an agreed future session.
13.1. If you are unable to use your sessions within the normal package or subscription time limits due to medical circumstances, please contact KBPT as soon as possible. Depending on the situation, we may agree a reasonable extension or temporary pause in writing.
13.2. Medical circumstances may include situations such as injury, illness, pregnancy, IVF treatment, cancer treatment or other health-related reasons. Supporting evidence may be requested where appropriate.
14.1. During your consultation process, you must provide honest and accurate information about your health, medical history, injuries, symptoms, pregnancy status and fitness background to help KBPT match you with a suitable Trainer and support safe training.
14.2. Before your first session, you must complete a PAR-Q honestly and to the best of your knowledge.
14.3. You must keep your Trainer, and where relevant KBPT, informed about any injuries, medical conditions, medications or changes to your health which may affect your ability to safely participate in exercise or training sessions.
14.4. You must follow reasonable coaching, health and safety instructions provided by your Trainer during sessions. If you feel unwell, dizzy, injured or unsafe at any point, you should stop exercising immediately and inform your Trainer.
14.5. Personal training and fitness coaching are not a substitute for medical advice, diagnosis or treatment. If you are unsure whether exercise is appropriate for you, KBPT recommends seeking advice from a qualified healthcare professional before beginning training.
14.6. While KBPT and your Trainer will take reasonable care to support safe and appropriate training sessions, you remain responsible for monitoring your own health, wellbeing and physical limits during exercise and training activities.
15.1. KBPT works with Trainers who are expected to deliver services with reasonable care, professionalism and skill. If you have concerns about a training session or related service, we encourage you to raise them with your Trainer and/or KBPT as soon as reasonably possible so the matter can be reviewed appropriately.
15.2. Where appropriate and depending on the circumstances, a replacement or repeat session may be offered. KBPT will work collaboratively with both the client and Trainer to support a fair and reasonable outcome where possible.
16.1. Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited under applicable law.
16.2. KBPT is responsible for the agency, administration and support services we provide, including services we have expressly agreed to provide in writing.
16.3. Your Trainer is responsible for delivering personal training sessions with reasonable care, professionalism and skill, and for complying with relevant professional standards, qualifications, insurance requirements and health and safety obligations.
16.4. KBPT does not seek to exclude or limit liability where doing so would not be lawful. Any limitation of liability permitted by law will apply only to the extent that it is reasonable, fair and transparent.
16.5. If KBPT is liable to you in connection with these Terms, then (subject to clause 16.1) KBPT is not liable for losses that were not foreseeable to both you and KBPT at the time the contract was formed. KBPT is also not liable for business losses (including loss of profit, loss of business, business interruption or loss of business opportunity) as these Terms are for consumers.
17.1. KBPT processes personal data in accordance with our Privacy Policy: KBPT Privacy Policy
17.2. KBPT is registered with the Information Commissioner’s Office (ICO) and handles personal information in accordance with applicable UK data protection laws. Our ICO registration reference is ZA743693.
17.3. Relevant personal and health-related information may be shared with your matched Trainer where reasonably necessary to safely arrange, support and deliver your training sessions and related services.
18.1. KBPT aims to provide a supportive, professional and positive experience for both clients and Trainers. If you have any questions, feedback or concerns regarding your services, we encourage open communication wherever possible.
18.2. Where appropriate, clients are encouraged to discuss day-to-day training matters directly with their Trainer, including session preferences, communication, scheduling or training-related concerns.
18.3. If additional support is needed, or if you would prefer to contact KBPT directly, you may email [email protected] with relevant details and a member of the KBPT team will review the matter appropriately.
18.4. As a personal training agency, KBPT may assist in facilitating communication and helping to support a reasonable resolution where appropriate, but individual Trainers are responsible for the delivery of their training services.
19.1. KBPT may update these Terms from time to time to reflect changes to our services, business operations, legal obligations or working practices. Where changes are considered significant and you have an active package or subscription with us, we will provide reasonable notice before the updated Terms take effect. Where required, we may ask you to confirm acceptance of the updated Terms before continuing services.
20.1. These Terms, and any matters or disputes relating to them or the services provided through KBPT, are governed by the laws of England and Wales. Any legal proceedings or claims may be dealt with by the courts of England and Wales.
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